How we work

The commercial answers, before you ask.

Ownership, security, people, response times and how we price. If your procurement team would send a questionnaire about it, the answer should already be on this page.

Who you talk to

You talk to the engineer who does the work.

Djordje ZrnićEngineering lead at Zdev
01Team
No account managers. No hand-offs.The person who answers your questions writes and reviews your code.
02How
Inside your team.Your tools, your process, your repository. The code is yours from the first commit.
03Hours
Your working day, not ours.We work remotely from Serbia on CET, and match our hours to yours, from Europe to the US.
04First step
Two weeks. One fixed price.On an undocumented system, a short assessment comes first, so the quote that follows is one we can keep.
Commitments

What we put in writing.

01Ownership

You own the code from the first commit.

It is assigned in the contract, not on completion. The work happens in your repositories under your accounts. No retained components, no licence-back.

02Security

Least privilege, every time.

Access is requested per environment and revoked when the work ends. Secrets never leave your systems. Production access only where the work needs it, and logged.

03People

Named engineers, no swaps.

You know who works on your system before it starts. If we bring in a specialist, we tell you who and why, and they sign the same terms.

04Response times

An incident reaches a person.

Retainers carry response-time bands by severity, agreed in writing, with a named engineer on your account.

05Accessibility

WCAG 2.1 AA on anything public.

The European Accessibility Act has applied to services sold to EU consumers since June 2025. If you sell into the EU, this is a compliance question.

06Documentation

You can carry on without us.

Architecture notes, runbooks and decision records, written as the work happens. Ending an engagement needs no transition project.

Engagements

Five ways to work with us.

An assessment comes first on anything undocumented.

  1. 01Start here

    Platform assessment

    Two weeks, fixed price

    You getA written architecture report and costed options

    Start with a call (opens in a new tab)
  2. 02

    Project

    Fixed scope, after the assessment

    You getThe system

  3. 03

    Maintenance retainer

    Monthly, a team of three to ten people, with response-time bands

    You getA named engineer and response times agreed in writing

  4. 04

    Team extension

    Monthly, per engineer

    You getEngineers inside your team

  5. 05

    Security audit

    Fixed price

    You getFindings in order of risk, and a plan to fix them

Limits

What we don’t do.

  • We don’t take design-only work.
  • We don’t take projects we can’t staff properly.
  • We don’t quote a fixed price on an undocumented system before an assessment.
  • We don’t claim work in sectors we have not delivered in.

Ready to build something great?

Tell us what’s breaking, or what you need built. You talk to the engineer who does the work.